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This version of the site works on Litecoin TESTNET. It means that litecoins aren't real and you can safely experiment without fear of losing any money. Be sure you install a Litecoin TESTNET wallet though: read up our manual on how to do that in the Guides/FAQ section.

P2P cryptocurrency exchange that doesn't hold funds

Help guides

FAQ

Basics

  1. What is Hodl Hodl?
  2. How does Hodl Hodl work?
  3. Why should I use Hodl Hodl?
  4. How do I start trading?
  5. Do I need to download anything to start using the exchange?
  6. How much does it cost to use Hodl Hodl?
  7. How fast can I buy or sell cryptocurrencies?
  8. What cryptocurrencies are available at Hodl Hodl?
  9. What fiat currencies and locations are available at Hodl Hodl?

Security & Privacy

  1. How secure is trading on Hodl Hodl?
  2. Are you holding my funds?
  3. What is 2fa?
  4. How to create a 2fa password for Hodl Hodl?
  5. What should I do if I lost my 2fa password?
  6. The site says my 2fa password is wrong. What should I do?

Account & Profile

  1. How do I change the password?
  2. What should I do if I forgot my password?
  3. What should I do if did not receive confirmation instructions?
  4. How do I change my e-mail?
  5. How can I share my reputation from other P2P exchanges?
  6. What is the “Trusted Devices” option?
  7. How does "Trusted Devices" feature work?
  8. What does the green/grey/yellow dot or indicator over a user's avatar mean?
  9. What do the "Verified" and "Licensed" statuses mean?
  10. What kind of advantages do "Verified" or "Licensed" statuses have?
  11. How do I complete the verification process, or obtain the "Licensed" status?
  12. How can I decrease an exchange fee by staying online?

Referral program

  1. What is the referral program?
  2. How does it work?
  3. Where I can find referral dashboard?
  4. When and how do I get paid?
  5. What happens if I didn’t provide a release address?
  6. Where can I see earned amount?
  7. Who is the "Referrer", "Joined User", "Referree", and "Active Trader"?
  8. For how long can I use referral program and to earn the commission?
  9. How long does a user remain my “Referree” for?
  10. Do I get paid if my referree didn’t pay any commission on the trade?
  11. What happens if two of my referrees trade with each other?
  12. What happens if two referrees trade with each other, but they both have different referrers?
  13. What are the benefits of referring new users, besides earning a commission from each referree I make?
  14. When can I become a referrer?
  15. Will my referree receive any bonus by registering with referral code?

Limitations

  1. Are there any limits for a user on Hodl Hodl Exchange?
  2. Why are limits needed?
  3. What kind of limits are there on Hodl Hodl?
  4. How can I know which limit level is applicable to me?
  5. Can I see other user’s limit level on Hodl Hodl Exchange?
  6. Can my limit level be downgraded?
  7. Can the limits and conditions mentioned above be changed anytime?

Offers

  1. What does "Offer" mean?
  2. How many offers can I create?
  3. What are the different contract types?
  4. What is the difference between exchange rate based price and fixed price?
  5. Does the offer price have a limit?
  6. What is the "Offer balance"?
  7. What does "Payment window" mean?
  8. What does "Working hours" mean when creating a new offer?
  9. What is the difference between "payment type", "payment method", "payment method instruction", and "details"?
  10. Should I add a new set of payment instructions each time I create an Offer/Contract?
  11. When do users see my payment details and description of my offer?
  12. Can I make my offer private?
  13. May I make my offer temporarily unavailable, and not delete it permanently?
  14. How do I delete my Offer?
  15. What are the different offer statuses?
  16. Why has my offer become inactive?
  17. Site says "сontract amount can't be greater than offer balance" however, offer balance is enough to create a contract for the specified amount. What should I do?
  18. How do I use filters on the cryptocurrencies buy/sell pages?

Contracts

  1. What does "Contract" mean?
  2. How many Contracts can I create?
  3. How do fees work?
  4. How does a multisig escrow address work?
  5. What is the minimum amount of cryptocurrency I can buy or sell?
  6. What is the payment password?
  7. What's the difference between an account password and a payment password?
  8. How to change the payment password?
  9. What do the different contract statuses mean?
  10. How can I cancel the contract?
  11. What happens if the contract was canceled?
  12. What happens if seller sent the wrong amount to the escrow address?
  13. I sent cryptocurrency to an escrow address, but the site doesn't see the transaction. What should I do?
  14. The buyer is not sending the funds while cryptocurrency is locked in escrow. What should I do?
  15. What should I do if a contract is being disputed?
  16. What does "deposit transaction ID" mean?
  17. What does "release transaction ID" mean?
  18. What is the cryptocurrency address I enter on my trading settings used for?
  19. Can I change my cryptocurrency address when I'm engaged in a contract?
  20. What is considered a "High volume trade"?
  21. Does Hodl Hodl support SegWit?

Payment methods

  1. What payment methods are available at Hodl Hodl exchange?
  2. Can I suggest a new payment method be added to Hodl Hodl?
  3. What’s the process of adding a new payment method?
  4. Where can I find the status of my request?
  5. What is "Payment method has been merged with another one"?
  6. Why can’t I find a payment method, if I know it’s available at Hodl Hodl?
Educational videos about Hodl Hodl exchange and related topics you can find by clicking here.